/* Flowline v6.0 guided enquiry assistant */
.fl-chat-launcher{position:fixed;right:max(18px,env(safe-area-inset-right));bottom:max(18px,env(safe-area-inset-bottom));z-index:950;display:grid;place-items:center;width:56px;height:56px;padding:0;border:0;border-radius:18px;background:#019DE5;color:#fff;box-shadow:0 16px 38px rgba(1,157,229,.28);cursor:pointer;transition:transform .2s ease,box-shadow .2s ease}.fl-chat-launcher:hover{transform:translateY(-2px);box-shadow:0 20px 42px rgba(1,157,229,.34)}.fl-chat-launcher:focus-visible{outline:3px solid rgba(1,157,229,.3);outline-offset:3px}.fl-chat-launcher svg{width:25px;height:25px}.fl-chat-launcher:before{content:"";position:absolute;right:-2px;top:-2px;width:12px;height:12px;border:3px solid #fff;border-radius:50%;background:#20B66A;box-shadow:0 2px 8px rgba(0,0,0,.13)}
.fl-chat-panel{position:fixed;right:max(18px,env(safe-area-inset-right));bottom:86px;z-index:951;width:min(400px,calc(100vw - 36px));height:min(660px,calc(100dvh - 116px));display:flex;flex-direction:column;overflow:hidden;border:1px solid rgba(16,59,101,.12);border-radius:24px;background:#fff;box-shadow:0 28px 80px rgba(9,42,73,.26);opacity:0;visibility:hidden;transform:translateY(14px) scale(.985);transform-origin:right bottom;transition:opacity .2s ease,transform .2s ease,visibility .2s}.fl-chat-panel.is-open{opacity:1;visibility:visible;transform:none}.fl-chat-panel *{box-sizing:border-box}.fl-chat-head{position:relative;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:17px 17px 16px;background:linear-gradient(135deg,#092A49,#103B65);color:#fff}.fl-chat-brand{display:flex;align-items:center;gap:11px;min-width:0}.fl-chat-mark{display:grid;place-items:center;flex:0 0 38px;width:38px;height:38px;border-radius:12px;background:#fff;box-shadow:inset 0 0 0 1px rgba(255,255,255,.6)}.fl-chat-mark img{display:block;width:30px;height:30px;object-fit:contain}.fl-chat-title{min-width:0}.fl-chat-title strong,.fl-chat-title span{display:block}.fl-chat-title strong{font-size:13.5px;letter-spacing:-.01em}.fl-chat-title span{margin-top:2px;color:#B8D7E8;font-size:9px;font-weight:600}.fl-chat-head-actions{display:flex;align-items:center;gap:5px}.fl-chat-iconbtn{display:grid;place-items:center;width:34px;height:34px;padding:0;border:0;border-radius:10px;background:rgba(255,255,255,.08);color:#fff;cursor:pointer}.fl-chat-iconbtn:hover{background:rgba(255,255,255,.15)}.fl-chat-iconbtn svg{width:16px;height:16px}.fl-chat-progress{height:3px;background:#D9E8F0}.fl-chat-progress i{display:block;width:12%;height:100%;border-radius:0 4px 4px 0;background:#019DE5;transition:width .3s ease}
.fl-chat-body{flex:1;overflow:auto;padding:18px 16px 20px;background:linear-gradient(180deg,#F8FBFD 0,#fff 34%);scroll-behavior:smooth;overscroll-behavior:contain}.fl-chat-body::-webkit-scrollbar{width:6px}.fl-chat-body::-webkit-scrollbar-thumb{border-radius:6px;background:#D7E4EA}.fl-chat-row{display:flex;margin-bottom:10px}.fl-chat-row.bot{justify-content:flex-start}.fl-chat-row.user{justify-content:flex-end}.fl-chat-bubble{max-width:86%;padding:10px 12px;border-radius:16px;font-size:11.5px;line-height:1.52}.fl-chat-row.bot .fl-chat-bubble{border:1px solid #DCE7ED;border-bottom-left-radius:5px;background:#fff;color:#314957}.fl-chat-row.user .fl-chat-bubble{border-bottom-right-radius:5px;background:#103B65;color:#fff}.fl-chat-bubble strong{color:inherit}.fl-chat-muted{color:#718592;font-size:9.5px}.fl-chat-return-note{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:-1px 0 12px;padding:8px 10px;border-radius:10px;background:#EDF8FC;color:#537181;font-size:9px}.fl-chat-return-note button{padding:0;border:0;background:transparent;color:#057FB8;font-size:9px;font-weight:800;cursor:pointer}
.fl-chat-card{margin-top:9px;padding:13px;border:1px solid #DDE8ED;border-radius:16px;background:#fff;box-shadow:0 8px 26px rgba(9,42,73,.045)}.fl-chat-card-title{margin:0 0 4px;color:#123E61;font-size:14px;letter-spacing:-.02em}.fl-chat-card-copy{margin:0 0 12px;color:#71848F;font-size:9.5px;line-height:1.5}.fl-chat-field{display:block;margin-top:10px}.fl-chat-field>span{display:block;margin-bottom:5px;color:#405C6C;font-size:9px;font-weight:800}.fl-chat-input-wrap{position:relative}.fl-chat-input,.fl-chat-textarea{width:100%;border:1px solid #CBDCE5;border-radius:11px;background:#FBFDFE;color:#17222B;font:600 12px/1.35 Inter,system-ui,sans-serif;outline:0;transition:.15s}.fl-chat-input{height:43px;padding:0 12px}.fl-chat-textarea{min-height:88px;padding:11px 12px;resize:vertical}.fl-chat-input:focus,.fl-chat-textarea:focus{border-color:#019DE5;box-shadow:0 0 0 3px rgba(1,157,229,.1);background:#fff}.fl-chat-unit .fl-chat-input{padding-right:48px}.fl-chat-unit b{position:absolute;right:11px;top:50%;transform:translateY(-50%);color:#79909D;font-size:9px}.fl-chat-error{display:none;margin-top:6px;color:#B42318;font-size:9px;font-weight:650}.fl-chat-error.is-visible{display:block}.fl-chat-actions{display:flex;align-items:center;gap:8px;margin-top:13px}.fl-chat-primary,.fl-chat-secondary,.fl-chat-ghost{min-height:39px;padding:0 13px;border-radius:10px;font:800 10px/1 Inter,system-ui,sans-serif;cursor:pointer}.fl-chat-primary{flex:1;border:1px solid #019DE5;background:#019DE5;color:#fff;box-shadow:0 7px 18px rgba(1,157,229,.18)}.fl-chat-primary:hover{background:#008DCE}.fl-chat-secondary{border:1px solid #CFDFE7;background:#fff;color:#31586E}.fl-chat-ghost{border:0;background:transparent;color:#087FB5}.fl-chat-primary:disabled,.fl-chat-secondary:disabled{opacity:.55;cursor:wait}.fl-chat-choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-top:11px}.fl-chat-choice{display:flex;align-items:center;gap:8px;min-height:46px;padding:8px 9px;border:1px solid #D5E3E9;border-radius:11px;background:#fff;color:#244B62;text-align:left;font:750 9.5px/1.25 Inter,system-ui,sans-serif;cursor:pointer;transition:.15s}.fl-chat-choice:hover{border-color:#8CCEEB;background:#F1FAFE;color:#086F9F}.fl-chat-choice i{display:grid;place-items:center;flex:0 0 27px;width:27px;height:27px;border-radius:8px;background:#EAF7FC;color:#019DE5;font-style:normal;font-size:11px;font-weight:800}.fl-chat-summary{margin-top:10px;padding:11px;border:1px solid #DCE8EE;border-radius:12px;background:#F8FBFD}.fl-chat-summary>span{display:block;margin-bottom:7px;color:#78909C;font-size:8px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.fl-chat-summary dl{display:grid;grid-template-columns:90px 1fr;gap:5px 8px;margin:0}.fl-chat-summary dt{color:#76909E;font-size:8.5px}.fl-chat-summary dd{margin:0;color:#2B4B5E;font-size:9px;font-weight:700;overflow-wrap:anywhere}.fl-chat-done{padding:3px 0 1px;text-align:center}.fl-chat-done-icon{display:grid;place-items:center;width:48px;height:48px;margin:4px auto 10px;border-radius:16px;background:#E9F9F1;color:#128B52;font-size:22px}.fl-chat-done h3{margin:0;color:#103B65;font-size:17px}.fl-chat-done p{margin:7px auto 0;max-width:280px;color:#70848F;font-size:10px;line-height:1.55}.fl-chat-ref{display:inline-block;margin-top:10px;padding:6px 9px;border-radius:8px;background:#EEF7FB;color:#3C687E;font-size:8.5px;font-weight:800;letter-spacing:.04em}.fl-chat-call{display:inline-flex;align-items:center;justify-content:center;min-height:38px;margin-top:12px;padding:0 13px;border-radius:10px;background:#103B65;color:#fff!important;font-size:9.5px;font-weight:800;text-decoration:none}.fl-chat-loading{display:flex;align-items:center;gap:5px;padding:5px}.fl-chat-loading i{width:6px;height:6px;border-radius:50%;background:#8EA5B2;animation:flChatDot 1s infinite ease-in-out}.fl-chat-loading i:nth-child(2){animation-delay:.12s}.fl-chat-loading i:nth-child(3){animation-delay:.24s}@keyframes flChatDot{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-4px);opacity:1}}
.fl-chat-footer{display:flex;align-items:center;justify-content:center;gap:5px;min-height:31px;padding:6px 12px;border-top:1px solid #E5EDF1;background:#fff;color:#91A2AC;font-size:7.5px}.fl-chat-footer svg{width:9px;height:9px}.fl-chat-noscript{position:fixed;right:20px;bottom:20px;z-index:950;padding:10px 12px;border-radius:10px;background:#092A49;color:#fff;font-size:10px}
@media(max-width:560px){.fl-chat-launcher{right:13px;bottom:max(13px,env(safe-area-inset-bottom));width:52px;height:52px;border-radius:16px}.fl-chat-panel{right:8px;bottom:73px;width:calc(100vw - 16px);height:min(690px,calc(100dvh - 85px));border-radius:21px}.fl-chat-head{padding:14px}.fl-chat-body{padding:15px 12px 17px}.fl-chat-choice-grid{grid-template-columns:1fr 1fr}.fl-chat-bubble{max-width:91%}.fl-chat-card{padding:12px}.fl-chat-input{height:45px;font-size:13px}.fl-chat-primary,.fl-chat-secondary{min-height:42px;font-size:10.5px}}
@media(max-width:360px){.fl-chat-choice-grid{grid-template-columns:1fr}.fl-chat-panel{right:5px;width:calc(100vw - 10px)}.fl-chat-summary dl{grid-template-columns:78px 1fr}}
@media(prefers-reduced-motion:reduce){.fl-chat-panel,.fl-chat-launcher,.fl-chat-progress i{transition:none}.fl-chat-loading i{animation:none}}

/* v6.0.1 optional background focus layer: 10% dark / 90% transparent */
.fl-chat-backdrop{position:fixed;inset:0;z-index:940;background:rgba(9,42,73,.10);opacity:0;visibility:hidden;pointer-events:none;transition:opacity .2s ease,visibility .2s ease}.fl-chat-backdrop.is-open{opacity:1;visibility:visible;pointer-events:auto}@media(prefers-reduced-motion:reduce){.fl-chat-backdrop{transition:none}}